Troubleshooting

ID #1027

I can not print or My printer will not print

First - make sure the printer is turned on and not showing an error such as a paper jam.  Also be sure it is not set to offline.  Open control panel - open printers and faxes - look at your printer icon.  Right click and select properties.  Under File be sure that work offline is not checked.

Test the printer driver
To test the printer driver, see whether you can print from WordPad or Notepad.

If you can print from WordPad or Notepad, either the problem is related to the program that you are using, or Windows may not be running a particular printing command that the program requires. Refer to the "Check the Program" section of this article.
If you are using a PostScript printer, load the Apple LaserWriter NT driver. This is a basic PostScript driver, and using this driver can show you whether the problem is related to the particular PostScript Printer Description (PPD) file for the printer.
If the printer is not a PostScript printer, load the Generic/Text Only printer driver. This is a basic printer driver, and using this driver can show you whether the basic printing stack is working properly.
If you are using a plotter, load the Hewlett-Packard HP-GL/2 plotter driver.
If the printer does not print when you use the basic drivers, refer to the "Check the Printing Stack" section of this article.


Check the program
Print a different, simpler file. For example, create a new document that contains less information. This test determines whether the cause is the program or something in the document.
Check the available disk space on the system drive by seeing whether a small print job prints successfully.
See whether you can print from another operating system. If printing succeeds, the problem is related to the output file.
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Check the printing stack
Remove and reinstall the printer driver.

Print jobs may not print if there is not enough space to spool the print job.
For additional information about how to troubleshoot

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Last update: 2010-02-11 22:53
Author: Chris Wilson
Revision: 1.1

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